Wednesday, December 23, 2009

HP makes racist PCs?

You have to watch this to believe it. I didnt believe it until I saw it.

Then HP's statement about why this happened.

Hewlett-Packard’s Statement:

It’s no secret that I feel privileged to work with one of the largest and most innovative teams in the technology industry. On any given day, I might collaborate with HP employees in regions ranging from Japan to India and Latin America to Europe.

Everything we do is focused on ensuring that we provide a high-quality experience for all our customers, who are ethnically diverse and live and work around the world. That’s why when issues surface, we take them seriously and work hard to understand the root causes.

Some of you may have seen or heard of a YouTube video in which the facial-tracking software didn’t work for a customer. We thank Desi, and the people who have seen and commented on his video, for bringing this subject to our attention.

We are working with our partners to learn more. The technology we use is built on standard algorithms that measure the difference in intensity of contrast between the eyes and the upper cheek and nose. We believe that the camera might have difficulty “seeing” contrast in conditions where there is insufficient foreground lighting. While we work on this, take a look here for more information on the impact of lighting on facial tracking software, and how to optimize your webcam experience:

We will continue to listen to you and work to deliver great experiences. We invite you to connect with us on the discussion boards and forums here on The Next Bench or on Twitter at @HP_PC.

Wow, blame it on the lighting huh. It looked pretty well lit from where I was viewing from. I thought we were past this phase America, I really did. Maybe I have to pass the paper bag test for it to work. Somebody get Drake or Alicia Keys and see if it works for them.

(((Originally spotted @ Bossip)))

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